Refund policy

Return & Refund Policy

Thank you for shopping with us. Customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging with all tags and accessories included.
Items damaged due to misuse or normal wear are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days.
Refunds will be issued through bank transfer, JazzCash, EasyPaisa, or the original payment method.
Shipping charges are non-refundable unless the wrong or damaged item was delivered.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect. Customers must contact us within 48 hours of delivery with clear pictures of the issue.

Non-Returnable Items

The following items cannot be returned or exchanged:

Used or damaged products
Sale or discounted items
Personal care items
Customized or personalized products

Order Cancellation

Orders can only be canceled before shipment. Once the order has been dispatched, cancellation requests will not be accepted.

Damaged or Wrong Products

If you receive a damaged or incorrect item, please contact us immediately with your order number and product photos so we can resolve the issue quickly.

If you have any questions regarding returns or refunds, feel free to contact our customer support team through our website or social media pages.

Thank you for shopping with us!